Shipping policy

Last updated August 16, 2026

We want getting your Zendira order to be as easy as carrying it.

U.S. Shipping

Shipping rates are calculated at checkout based on your order and selected delivery method.

Orders of $250 or more ship free within the United States.

In-stock orders are typically processed and shipped within 3–5 business days. Delivery estimates shown at checkout begin after your order has been processed and transferred to the carrier.

During launches, promotions, holidays, and other high-volume periods, processing and carrier transit times may be longer.

Checkout+

Checkout+ is available on eligible orders at checkout and provides additional protection and convenience throughout your purchase.

When selected, Checkout+ includes package protection for eligible loss, theft, or damage in transit, as well as free return and exchange shipping on eligible items.

If you choose not to add Checkout+, you are responsible for return and exchange shipping costs and assume responsibility for loss, theft, damage, or other transit issues that would otherwise be covered by Checkout+.

Coverage, eligibility, and claims are subject to Checkout+ terms and conditions.

Address Changes

Please review your shipping address carefully before placing your order.

If you notice an error, contact us as soon as possible at customerservice@zendira.com. We will do our best to update your address before your order ships, but we cannot guarantee changes once an order has been placed or entered fulfillment.

Preorders

Preorder items ship according to the estimated timeline provided on the product page. When inventory arrives, preorder orders are generally fulfilled in the order they were received.

If your order contains both in-stock and preorder items, fulfillment timing may vary.

International Shipping

International shipping rates and available delivery methods are calculated at checkout based on the destination and order.

International customers are responsible for any applicable duties, taxes, customs fees, or import charges imposed by the destination country unless otherwise stated at checkout.

International delivery times may vary due to customs processing and local carrier delays.

Lost, Stolen, or Damaged Packages

Once an order has been transferred to the carrier, delivery may be affected by weather, holidays, carrier delays, customs processing, or other circumstances outside Zendira's control.

If your package is lost, stolen, or damaged and you purchased Checkout+, please submit a claim through Checkout+ according to its coverage terms.

If Checkout+ was declined at checkout, Zendira is not responsible for loss, theft, damage, or other transit issues that would have been eligible for coverage through Checkout+. We will still do our best to assist with carrier inquiries when possible.

Holiday Shipping

During the holiday season, carrier delivery estimates are not guaranteed unless specifically stated by the carrier. We recommend ordering early, particularly when your order is needed by a specific date.