Returns & Refunds

Last updated October 13, 2026

30-Day Returns & Exchanges

We accept returns and exchanges on eligible items within 30 days of delivery.

To be eligible, merchandise must be returned in the same condition in which it was received: unused, unworn, and with all original tags, packaging, accessories, and components included. Items showing signs of wear, use, damage, alteration, or missing components may not be accepted.

Proof of purchase is required.

Return & Exchange Shipping

If you added Checkout+ to your order, return and exchange shipping is covered for eligible items according to Checkout+ terms.

If you chose not to add Checkout+, you are responsible for the cost of shipping your return or exchange back to Zendira.

Original shipping charges are nonrefundable, except where required by applicable law.

Start a Return or Exchange

You can request a return or exchange through your Zendira customer account or contact us at customerservice@zendira.com.

To request a return online:

1. Select the profile icon in our store navigation and log in using the email address associated with your order.

2. Enter the six-digit verification code sent to your email.

3. Select the order containing the item you would like to return or exchange.

4. Select the applicable item(s), choose a reason, and submit your request.

5. Once your request is approved, you will receive return instructions by email.

Please do not send merchandise back without an approved return request.

Exchanges

Need a different eligible item? You may request an exchange within the same 30-day return window.

Customers who purchased Checkout+ receive covered exchange shipping on eligible items according to Checkout+ terms. Customers who declined Checkout+ are responsible for return shipping associated with an exchange.

Exchanges are subject to product availability.

Pre-Orders: Cancellations, Returns & Refunds

Pre-order products are purchased before they are available for immediate shipment. Each pre-order product page provides an estimated shipping date or shipping window.

Before Shipment

Customers may request cancellation of a pre-order before it ships by contacting customerservice@zendira.com.

For pre-orders placed with a 20% deposit, the remaining 80% is automatically charged to the authorized payment method when the order ships. Customers who select the full-payment option receive a 10% discount on the eligible pre-order product.

If a pre-order is canceled before shipment, refunds of amounts already paid, including deposits, will be handled in accordance with applicable law and the terms disclosed at purchase.

If we cannot fulfill a pre-order or its estimated shipping date changes, we will notify affected customers and provide cancellation, consent-to-delay, or refund options as required by applicable law.

After Delivery

Eligible pre-order items may be returned or exchanged within 30 days of delivery, subject to the same condition and eligibility requirements as other merchandise.

A product is not automatically final sale simply because it was purchased as a pre-order. Any applicable final-sale exclusions will be disclosed on the product page before purchase.

For additional information, please review our Terms of Service.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive an incorrect item or believe your item has a manufacturing defect, contact us promptly at customerservice@zendira.com so we can evaluate the issue and make it right.

Damage that occurs while a package is in transit is handled separately. Transit loss, theft, and eligible damage are covered for customers who selected Checkout+ at checkout, subject to its terms.

If Checkout+ was declined, optional package-protection benefits do not apply. This does not limit any rights or remedies available under applicable law. We will assist with carrier inquiries when possible.

Final Sale & Non-Returnable Items

The following are not eligible for return or exchange, except where required by applicable law:

• Gift cards

• Personalized, customized, or made-to-order items

• Items specifically marked Final Sale

• Partner or third-party products identified as non-returnable on the product page

• Items that have been used, worn, altered, or damaged after delivery

• Items returned without their original tags, packaging, accessories, or components

Please review the applicable product page before purchasing. If you have questions about whether an item is eligible for return, contact us before placing your order.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds are issued to the original payment method. Original shipping charges and return shipping costs are not refundable, except where required by applicable law.

Please allow additional time for your bank or credit card company to process and post the refund after it has been issued.

Returns received outside the 30-day return window or that do not meet the eligibility requirements above may be refused and returned to the customer, subject to applicable law.