Terms of service

Terms of Service

Last Updated on October 27, 2026. These Terms of Service are effective immediately.

OVERVIEW

This website is operated by Zendira LLC. Throughout the site, the terms “we,” “us,” and “our” refer to Zendira. Zendira offers this website, including all information, tools, products, subscriptions, messaging programs, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, enrolling in a subscription, joining a waitlist, opting into communications, or otherwise using our services, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms apply to all users of the site, including without limitation browsers, customers, merchants, subscribers, vendors, contributors of content, and others who access the Website.

Please read these Terms carefully before accessing or using our website. If you do not agree to all Terms, then you may not access the website or use any services.

Any new features, tools, messaging channels, memberships, subscriptions, or products added to the current store shall also be subject to these Terms.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the website following the posting of changes constitutes acceptance of those changes.

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given consent for any minor dependents to use this site under your supervision.

You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction.

You must not transmit worms, viruses, malware, or destructive code.

A breach or violation of these Terms may result in immediate termination of access to our Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment card information) may be transferred unencrypted over various networks and adapted to technical requirements of connecting networks or devices.

Payment card information is processed by secure third-party payment processors.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, scrape, or misuse any portion of the Service without express written permission.

Headings are for convenience only and do not limit these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current.

Material on this site is provided for general information only and should not be relied upon as the sole basis for decisions without consulting more complete or timely sources.

We reserve the right to modify site contents at any time but have no obligation to update information.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for products, subscriptions, and services are subject to change without notice.

We reserve the right to modify or discontinue the Service, products, subscriptions, rewards programs, or any part thereof at any time without notice.

We shall not be liable for any modification, price change, suspension, or discontinuance.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online and may have limited quantities.

Products may be subject to return or exchange only according to our posted Return Policy.

We make reasonable efforts to display colors, textures, dimensions, and product details accurately. However, we cannot guarantee your monitor or device will display colors accurately.

Leather, natural materials, handcrafted finishes, hide patterns, stitching, and small-batch variations are normal characteristics and are not defects.

We reserve the right to limit sales by person, region, jurisdiction, or order quantity.

We reserve the right to discontinue any product at any time.

Any offer made on this site is void where prohibited.

SECTION 6 - PRE-ORDERS, DEPOSITS, AND ESTIMATED SHIPPING
Pre-Order Products

Certain Zendira and STRAPPED by Zendira products may be offered for pre-order before they are available for immediate shipment. These products will be identified as pre-orders on the applicable product page, together with their estimated shipping window.

By placing a pre-order, you acknowledge that the product is not available for immediate shipment and agree to the payment, shipping, and fulfillment terms disclosed before purchase.

Payment Options

Eligible pre-orders may offer the following payment options, as displayed at checkout:

Reserve with a 20% deposit: Pay 20% of the product price at checkout. The remaining 80% of the product price is charged automatically to the payment method authorized at checkout when the pre-order ships. By choosing this option, you authorize both charges under the payment schedule disclosed at checkout.

Pay in full and save 10%: Pay the eligible pre-order product price in full at checkout and receive a 10% discount on that product price, before applicable taxes and shipping charges.

Discounts cannot be combined with other promotions unless expressly permitted. Payment options and discounts are available only where offered on the applicable product page and at checkout. Applicable taxes and shipping charges are additional and will be disclosed before the order is placed.

Shipping Charges and Combined Orders

All orders, including pre-orders, are subject to Zendira's Shipping Policy. Available shipping methods, applicable charges, and any product-specific exclusions are disclosed at checkout.

STRAPPED Straps and Target Pasters

Eligible U.S. orders containing only STRAPPED by Zendira bag straps and target pasters qualify for $3.99 flat-rate standard shipping per order.

Customers may combine multiple eligible straps and target pasters in a single order and pay one $3.99 standard shipping charge, regardless of the number of eligible items purchased.

Expedited shipping options may be available at checkout for an additional charge.

Bags and Wallets

Qualifying U.S. orders containing eligible bags and wallets with a qualifying subtotal of $250 or more receive free standard shipping, subject to applicable exclusions.

Orders that do not qualify for free shipping are subject to the applicable shipping charges displayed at checkout.

Certain products, including holsters, trigger guards, and partner-supplied accessories, may carry separate shipping charges or restrictions.

Mixed Orders

Orders containing both STRAPPED straps or target pasters and bags, wallets, or other products may be subject to different shipping rates.

Applicable shipping charges are calculated at checkout based on the products purchased, their shipping profiles, fulfillment requirements, and the selected delivery method. The $3.99 flat rate does not automatically apply to an entire order containing products outside the eligible STRAPPED shipping category.

All applicable shipping charges are disclosed before purchase.

Pre-Order Shipping and Payment

Pre-orders follow the shipping rules applicable to the products purchased.

For deposit-based pre-orders, the checkout payment summary will disclose applicable shipping charges and whether those charges are collected with the initial deposit or a later payment.

Free-shipping eligibility is determined using the qualifying product subtotal after applicable discounts, rather than the amount of a pre-order deposit collected initially.

Orders containing both in-stock and pre-order items may ship separately. Any additional charges for split shipments will be disclosed before purchase or separately agreed to by the customer.

Expedited shipping affects carrier transit time only and does not accelerate manufacturing, production, or pre-order fulfillment. Estimated shipping dates are not guaranteed delivery dates.

Estimated Shipping Dates and Delays

Each pre-order will include an estimated shipping date or window. An estimated shipping date is not a guaranteed delivery date. Production, quality control, customs processing, and transportation may affect fulfillment.

If we cannot ship within the promised timeframe, we will provide notice and obtain consent to any revised shipping timeframe or offer cancellation and a prompt refund, as required by applicable law. If we cannot obtain any required consent, we will cancel and refund the affected order as required by law.

Cancellations, Refunds, and Returns

Customers may request cancellation of a pre-order at any time before it ships by contacting customerservice@zendira.com.

For a pre-order canceled before shipment, payments already collected for the canceled item, including any 20% deposit or full prepayment, will be refunded to the original payment method. Applicable shipping charges collected for an unshipped, canceled item will also be refunded. Refund processing times may vary by payment provider.

If a pre-order is delayed, we will provide an updated shipping estimate and offer customers the opportunity to consent to the delay or cancel for a refund, as required by applicable law. If Zendira cannot fulfill a pre-order, payments collected for the unfulfilled item will be refunded unless the customer expressly accepts another lawful resolution.

Once a pre-order ships, it can no longer be canceled as an unfulfilled order. Eligible items may be returned or exchanged within 30 days of delivery under our Returns & Refunds Policy, subject to its eligibility requirements and applicable law. A pre-order is not automatically final sale solely because it was purchased before inventory became available.

Additional purchase-option cancellation information is provided in our Purchase Options Cancellation Policy, available through the policies linked at checkout. Nothing in these Terms limits rights or remedies available under applicable law.

Product Changes or Unavailability

Minor design or material details may change during production. If a material change affects the product ordered, we will notify affected customers and provide applicable options, including cancellation and a refund where required. If a product becomes unavailable or cannot be produced as planned, Zendira may cancel the pre-order and refund payments collected for the unfulfilled item.

SECTION 7 - BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order placed with us.

We may limit or cancel quantities purchased per person, household, address, payment method, or order where fraud, resale activity, abuse, or suspicious conduct is suspected.

You agree to provide current, complete, and accurate purchase and account information.

You agree to promptly update account information so we may complete transactions and contact you as needed.

SECTION 8 - SUBSCRIPTIONS AND RECURRING PURCHASES

If subscriptions, memberships, replenishment programs, or recurring billing services are offered now or in the future:

your payment method may be charged automatically on a recurring basis as disclosed at enrollment

subscriptions continue until canceled

pricing may change with notice where required by law

failed payments may suspend or terminate access

cancellation procedures will be disclosed at signup

SECTION 9 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to third-party tools and services over which we neither monitor nor control.

These may include platforms or vendors such as:

Klaviyo

Lucky Orange

Smile.io

Meta

Google

Such tools are provided “as is” and “as available” without warranties.

Your use of optional third-party tools is at your own risk and subject to those providers’ terms.

SECTION 10 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating third-party content and assume no liability for third-party materials, websites, products, or services.

SECTION 11 – USER COMMENTS, FEEDBACK, SUBMISSIONS, AND CUSTOMER CONTENT USAGE

We love seeing how our customers make Zendira and STRAPPED their own. From everyday adventures to range days and everything in between, your photos, videos, reviews, and stories help bring our community to life.

This section explains how we handle customer submissions and when we may use customer-created content in our marketing.

11.1 General Comments, Feedback, and Submissions

If you voluntarily submit creative ideas, reviews, suggestions, testimonials, comments, or other materials to Zendira, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, distribute, and display those materials in connection with operating our business and services, subject to applicable law and the additional content-permission requirements below.

We are under no obligation to maintain unsolicited submissions in confidence, compensate you for them, or respond.

You agree that your submissions will not violate the intellectual property rights, privacy rights, publicity rights, or other legal rights of third parties, or contain unlawful, abusive, defamatory, obscene, or malicious material.

The additional permissions in Section 11.2 govern promotional and advertising uses of customer photographs, videos, and social media content submitted through campaigns that provide specific content-use choices.

11.2 Customer Content License and Usage Policy

A. What Is Customer Content?

“Customer Content” includes photographs, videos, audio recordings, captions, testimonials, reviews, social media posts, usernames, and other creative materials that you submit directly to Zendira or STRAPPED, or specifically identify and authorize for use through a campaign submission form, written release, or other clear permission process.

Simply tagging Zendira or STRAPPED, mentioning our brands, or posting content publicly does not automatically grant us permission to use that content in advertising or other promotional materials.

B. Grant of Rights

When you expressly authorize us to use Customer Content for marketing purposes, you grant Zendira LLC, including its Zendira and STRAPPED brands, a non-exclusive, worldwide, royalty-free, fully paid, transferable, sublicensable, perpetual, and irrevocable license, to the extent permitted by applicable law, to use the authorized Customer Content for the purposes covered by your agreement.

This license permits Zendira to reproduce, publish, display, distribute, transmit, store, archive, edit, crop, resize, adapt, reformat, translate, combine with other materials, and create derivative works from the authorized Customer Content.

Depending on the specific permissions you grant, authorized uses may include:

Zendira and STRAPPED websites, landing pages, product pages, and community galleries

Organic posts, videos, and stories on social media platforms

Email, SMS, and other digital marketing communications

Digital, print, retail, promotional, and event materials

Affiliate, creator, and brand partnership campaigns

Paid advertising on Instagram, Facebook, TikTok, Google, and other digital advertising platforms, when paid advertising permission has been expressly granted

Future marketing channels and formats reasonably related to our brands and within the permissions granted

Zendira may authorize its advertising agencies, marketing contractors, service providers, and business partners to use licensed Customer Content on our behalf for the permitted purposes.

Your specific permission selections determine the scope of this license. Permission for website and organic marketing does not automatically include permission for paid advertising.

C. Name, Image, Likeness, and Social Media Identity

When you expressly authorize the use of Customer Content that depicts or identifies you, you also give Zendira permission to use your name, social media username, image, likeness, voice, and appearance as incorporated in that content for the purposes you have authorized.

This permission does not authorize Zendira to access or control your personal social media accounts, impersonate you, or publish advertising through your personal account.

Advertising formats that require additional creator or platform authorization, including certain partnership or creator-account advertisements, may require a separate agreement or approval.

D. Editing and Creative Use

Zendira may crop, resize, color-correct, caption, reformat, and otherwise adapt authorized Customer Content for use across different marketing channels.

We may combine your content with product photography, brand messaging, graphics, text, and other creative materials.

However, we will not knowingly alter Customer Content to create a materially false representation of your experience, fabricate an endorsement, or imply that you made claims you did not actually make.

We may identify or credit you by your name or social media handle where authorized, but attribution is not guaranteed unless separately agreed or required by law.

E. Ownership and Your Responsibilities

You retain ownership of your original Customer Content.

By granting marketing permission, you represent and warrant that:

You are at least 18 years old.

You own or control the rights necessary to authorize the intended use of the content.

Your content does not infringe the intellectual property, privacy, publicity, or other rights of any third party.

You have obtained all necessary permissions from photographers, videographers, and other identifiable individuals appearing in your content.

Any music, artwork, graphics, or other third-party materials included in your content are appropriately licensed for the intended uses.

Your content is authentic and does not knowingly contain false or misleading statements.

Your participation and content comply with applicable laws, social media platform policies, and relevant safety requirements.

Zendira reserves the right to request additional documentation or releases when appropriate and may decline to publish or use content that does not satisfy these requirements.

F. Compensation, Promotional Gifts, and Affiliate Programs

Unless expressly agreed otherwise in writing, Zendira will not owe additional royalties, licensing fees, residuals, or other compensation for use of Customer Content within the scope of the license you grant.

Complimentary products, promotional rewards, creator benefits, and affiliate commissions are governed by the separate terms disclosed in connection with the applicable program.

Providing permission to use your content does not guarantee that Zendira will publish it.

Participation in customer-content campaigns is voluntary. Where a campaign separately offers a gift for completing participation requirements, permission to use your content in Zendira's marketing is not required to claim that gift unless the specific offer clearly and lawfully states otherwise.

Affiliate and Referral Programs

Zendira may offer affiliate, referral, ambassador, and creator programs for Zendira and STRAPPED by Zendira.

Participation in an affiliate program is voluntary and subject to a separate application, acceptance, and applicable program-specific terms.

Affiliate eligibility, referral attribution, commissions, payment schedules, cancellations, refunds, and program restrictions are governed by the Affiliate Program Terms accepted by the participating affiliate.

Our current Affiliate Program is administered through Affiliatly. Participation requires approval, and submitting an application does not guarantee acceptance or commission eligibility.

Customer purchases, product reviews, social media tagging, complimentary product participation, and customer-content campaigns do not automatically enroll a person in the Affiliate Program.

Participation in an affiliate program does not automatically grant Zendira ownership of an affiliate's original content or additional permission to use that content in advertising. Any such rights are governed by the applicable Customer Content License and Usage Policy or a separate authorization.

To the extent the Affiliate Program Terms and these Terms of Service conflict on an affiliate-program matter, the Affiliate Program Terms control.

For questions about the Affiliate Program, contact strapped@zendira.com.

G. Advertising Disclosures

If you receive a complimentary product, promotional incentive, payment, affiliate commission, or other benefit in connection with content you publish, you agree to disclose that relationship clearly and conspicuously as required by applicable advertising laws and social media platform rules.

Zendira may also identify Customer Content as gifted, incentivized, sponsored, or associated with a material relationship when appropriate.

We do not require customers to provide positive reviews or favorable endorsements as a condition of participating in customer-content campaigns.

H. Duration and Continued Use

The content license granted under this policy is intended to allow Zendira to continue using authorized Customer Content across multiple campaigns, publications, and marketing placements without requesting a new release for each individual use within the agreed scope.

The license is perpetual and irrevocable to the extent permitted by applicable law, subject to any rights that cannot legally be waived or restricted.

If you have a concern about a specific use of your content, believe your rights have been violated, or wish to request that future use be discontinued, please contact customerservice@zendira.com.

We will review requests in good faith and comply with applicable legal requirements. Unless required by law, a request to discontinue use does not automatically require Zendira to recall or destroy materials previously produced, published, distributed, or licensed under a valid authorization

SECTION 12 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 13 - COMMUNICATIONS PROGRAM TERMS

By providing your contact information, checking a consent box, beginning checkout, creating an account, joining a waitlist, enrolling in rewards, or otherwise opting in, you agree that Zendira may send communications by:

email

SMS

MMS

RCS messaging

transactional notifications

customer service messages

cart reminders

promotional offers

loyalty and rewards messages

Consent to marketing messages is not a condition of purchase.

Message frequency varies. Message and data rates may apply.

You may opt out through unsubscribe links, replying STOP where supported, or contacting us.

Wireless carriers are not liable for delayed or undelivered messages.

SECTION 14 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, availability, or other information.

We reserve the right to correct errors, update information, or cancel orders at any time, including after an order has been submitted.

SECTION 15 - PROHIBITED USES

You are prohibited from using the site or its content:

for unlawful purposes

to violate laws or regulations

to infringe intellectual property rights

to harass, abuse, threaten, or discriminate

to submit false information

to transmit malware or destructive code

to collect personal information of others

to spam, phish, scrape, crawl, or exploit promotions

to interfere with security features

to commit fraud or improper chargebacks

We reserve the right to terminate your use of the Service for violations.

SECTION 16 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that use of our Service will be uninterrupted, timely, secure, or error-free.

The Service and all products and services delivered through it are provided “as is” and “as available” except as expressly stated by us.

To the fullest extent permitted by law, Zendira shall not be liable for any injury, loss, claim, lost profits, lost revenue, loss of data, incidental, punitive, special, or consequential damages arising from use of the Service or products.

Where certain jurisdictions do not allow limitations, liability shall be limited to the maximum extent permitted by law.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Zendira and its affiliates, officers, employees, contractors, licensors, suppliers, and service providers from any claim arising from your breach of these Terms or violation of law or third-party rights.

SECTION 18 - SEVERABILITY

If any provision of these Terms is determined unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 19 - TERMINATION

These Terms remain effective unless terminated by you or us.

We may terminate or suspend access immediately if we believe you have violated these Terms.

Obligations and liabilities incurred prior to termination survive termination.

SECTION 20 - GOVERNING LAW

These Terms and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.

SECTION 21 - BINDING ARBITRATION AND CLASS ACTION WAIVER

Any dispute, claim, or controversy arising out of or relating to these Terms, the Website, products, subscriptions, or Services shall be resolved by binding individual arbitration.

You waive the right to trial by jury and the right to participate in a class action or representative proceeding.

Arbitration shall occur in or near Austin, Texas, unless otherwise required by applicable law.

Either party may pursue qualifying claims in small claims court.

SECTION 22 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website.

SECTION 23 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

Zendira LLC
Austin, Texas
hello@zendira.com